Frequently asked questions
Did not find your answer? Message us on WhatsApp.
Does my customer need an app?
No. Your customer scans the code, registers a number, and the card opens in the browser. They can add it to Apple Wallet or Google Wallet in one tap.
Do you take a commission on the customer or the booking?
No. A flat monthly or yearly subscription only, with no commissions and no setup fees.
Which number do WhatsApp messages come from?
From your own business number: connect it by scanning a QR code or through Meta's official onboarding. We do not sell messages and we add no meter of our own.
How long does setup take?
About 20 minutes: pick your sector and the points, tiers, rewards and messages are ready; print the code and connect WhatsApp.
Does it work with my current POS?
Yes, in three ways: manual entry from the console, scanning the customer card, or an API and webhooks for POS systems. The Foodics integration is on the Pro plan.
Can I put the code on the invoice?
The Saudi tax invoice carries the ZATCA code only. That is why we print the "invite slip" as a separate sheet attached to the invoice or placed on the table.
Is my data safe?
Data hosted inside Saudi Arabia, encrypted in transit and at rest, with daily backups and an export of your data whenever you want.
What happens after the trial?
You pick a plan and pay by mada or card. If you do not choose one, adding and sending stop and your data stays exactly as it is.
Does the system work with more than one branch?
Yes. Every plan includes a number of branches, and an extra branch is a small monthly add-on listed on the pricing page. Each branch has its own codes, portal and reports.
Can my cashiers log in?
Yes, with an account per staff member and specific permissions: the cashier records the visit and redeems the reward only, and the manager sees the reports.
Can I move my customers from another system?
Yes, by importing an Excel file with names, mobiles and points, or through the API.
What if I want to cancel?
Stop the renewal from the subscription page; the service runs until the end of the paid cycle, and you can export your data whenever you want. No cancellation fees.
Do you support English?
The console is available in Arabic and English (English comes with the Pro plan), and customer pages are available in Arabic, English, Urdu, Hindi, Bengali and Filipino.
Ready to try it?
14 days free on the Growth plan. No card, no contracts, cancel anytime.